Everything you need to know about registering your account, depositing via bKash and Nagad, placing cricket bets, claiming bonuses, and staying safe on wicket1 — answered clearly in one place.
Register in under two minutes with just your mobile number or email. KYC verification is required before your first withdrawal and is processed swiftly by our compliance team.
Deposits via bKash and Nagad are credited to your wicket1 account within minutes. Withdrawals to mobile wallets are processed within 1–4 hours under normal conditions.
Bet on BPL, IPL, T20 World Cup, and international ODIs with competitive odds. Enjoy a full live casino powered by Evolution Gaming and Pragmatic Play Live.
New players at wicket1 are welcomed with a deposit match bonus. Ongoing reload bonuses, free spins, and BPL season specials reward loyal players throughout the year.
wicket1 uses 256-bit SSL encryption to protect all account data and transactions. All games are certified by independent auditors for RNG fairness and correct RTP payback.
Our support team operates around the clock, every day of the year — including during Eid, Victory Day, and BPL finals. Reach us via live chat or email for fast, helpful responses.
Creating a wicket1 account takes under two minutes — visit the registration page, enter your mobile number or email address, choose a strong password, and confirm your date of birth to verify you are 18 or older. You will receive a one-time verification code via SMS or email to activate your account.
Once registered, you can explore the lobby, browse cricket odds, and view available promotions immediately. To make your first deposit or withdrawal, you will need to complete a brief KYC identity check — details are in the Account Verification question below.
wicket1 accepts the following documents for KYC verification: Bangladesh National Identity Card (NID), a valid Bangladesh passport, or a Bangladesh driver's licence. In exceptional cases where none of these are available, a birth certificate may be accepted at the discretion of our compliance team.
Upload clear, colour photographs of your document to the Verification section of your account dashboard. Most KYC submissions are reviewed and approved within 24 hours during business days. You will receive an email confirmation once your identity has been verified.
To reset your wicket1 password, click the "Forgot Password" link on the login page and enter the email address or mobile number registered to your account. A secure reset link or one-time code will be sent to you within a few minutes.
If you no longer have access to the email or mobile number on your account, contact our support team at [email protected] with your NID details so we can verify your identity manually and help you regain access.
No — each player is permitted to hold only one wicket1 account. Duplicate accounts are strictly prohibited under our Terms & Conditions. If our system detects multiple accounts linked to the same individual (matched by NID, device fingerprint, IP address, or payment method), all duplicate accounts will be suspended and any bonuses or winnings accrued across them may be voided.
If you previously had an account that was closed or you have forgotten your login details, please contact support rather than creating a new account.
To permanently close your wicket1 account, send a written request to [email protected] from the email address registered to your account, clearly stating that you wish to permanently close the account. Our team will process the closure within 48 hours.
Before closing, ensure you have withdrawn all remaining funds to your preferred payment method. Any unclaimed bonus funds will be forfeited upon account closure. If you are closing your account because gambling is causing difficulties, please consider our self-exclusion programme first — it offers structured protection periods and is often more suitable than a straightforward account closure.
bKash deposits on wicket1 are credited to your account instantly — typically within 30 seconds of a successful bKash transaction confirmation. There are no manual processing steps for bKash deposits under normal operating conditions.
If your balance has not updated after five minutes, first verify the transaction was successful in your bKash app. If funds left your bKash wallet but did not appear in your wicket1 balance, contact our support team with your bKash Transaction ID and we will investigate and credit your account promptly.
The minimum deposit on wicket1 is ৳200 for bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500 for mobile wallet methods. Bank transfer deposits and withdrawals carry a higher minimum of ৳1,000 due to processing requirements at Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other partner institutions.
There is no maximum deposit limit set by wicket1 for standard wallet methods, though your individual bKash or Nagad wallet limits may apply. For large withdrawal requests above ৳50,000, additional identity verification may be required before processing.
Withdrawals to bKash and Nagad are typically processed within 1–4 hours of submission, provided your account is fully KYC-verified and no active wagering requirements are outstanding. Rocket and Upay withdrawals follow the same timeframe under normal conditions.
Bank transfers to accounts at BRAC Bank, Dutch-Bangla Bank, Sonali Bank, or City Bank may take 1–2 business days due to interbank clearing times. During peak periods — such as BPL finals or Eid — processing may take slightly longer. All pending withdrawal requests can be tracked in your account dashboard under the Transactions section.
wicket1 does not charge any deposit or withdrawal fees on its side of the transaction. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges as per their published fee schedules — these are outside wicket1's control.
For bank transfers, your own bank may charge a standard inter-account transfer fee. wicket1 recommends using bKash or Nagad for the most cost-effective and fastest deposit and withdrawal experience for players in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh.
The most common reasons a wicket1 withdrawal is declined include: incomplete KYC verification, an outstanding bonus wagering requirement that has not yet been met, a mismatch between the withdrawal account details and your registered identity, or the request falling below the minimum withdrawal threshold.
If none of these apply and your withdrawal was still declined, contact [email protected] with your account username and the withdrawal reference number. Our finance team will review the request and provide a specific explanation within a few hours.
wicket1 offers an extensive range of BPL betting markets including: match winner, top run scorer, top wicket taker, total runs (over/under), powerplay score, fall of next wicket, method of dismissal, player performance specials, and live in-play betting on every delivery during Bangladesh Premier League matches.
During IPL, T20 World Cup, and international series featuring the Bangladesh Tigers, additional markets open including tournament outright winner, series correct score, and player of the match. All BPL markets are available in Bangladeshi Taka (BDT) and odds are updated in real time throughout every match.
Yes — all slot games on wicket1 use certified Random Number Generator (RNG) technology and are supplied by independently audited game studios including Pragmatic Play, Microgaming, NetEnt, and Spribe. Each game's RTP (Return to Player) percentage is documented and available in the game information panel.
RNG certification means that every spin outcome is completely random and statistically independent of previous results. No game on wicket1 can be "hot" or "cold" — each spin has the exact same theoretical probability regardless of recent history. Our platform does not alter the RTP of any certified game.
Yes — wicket1 is fully optimised for mobile play on Android and iOS devices. The entire platform — including cricket betting, live casino, slots, and account management — is accessible through any modern mobile browser without requiring a separate app download.
The mobile interface automatically adjusts to your screen size, delivering the same full feature set as the desktop version. For the best experience, use an up-to-date version of Chrome, Safari, or Firefox on your device and ensure you have a stable internet connection, particularly for live in-play betting on BPL matches.
wicket1's live casino is powered primarily by Evolution Gaming and Pragmatic Play Live, offering a full suite of table games streamed in HD from professional studios. Available titles include Live Roulette, Live Blackjack, Live Baccarat, Live Teen Patti, Lightning Roulette, Crazy Time, Mega Ball, and multiple Speed Baccarat tables.
Ezugi also contributes dedicated tables to the live casino lobby. All live games are available 24 hours a day and can be played on desktop and mobile. Table stakes range from low-limit tables suitable for casual players to VIP tables with higher minimum bets, accommodating the full range of player budgets in Bangladesh.
If a cricket match is officially abandoned before a result can be determined under the relevant playing conditions (e.g., Duckworth-Lewis method cannot be applied), wicket1's standard rule is to void all match-winner and related pre-match bets, and return stakes to players' accounts within 24 hours.
In-play bets settled before the match was abandoned stand as settled. Markets that have a verified result prior to abandonment (e.g., "runs in first over" that completed before rain) will also stand as settled. Full settlement rules are available in the Sports Betting Rules section of our Terms & Conditions page.
wicket1 welcomes new players with a first-deposit match bonus — your initial qualifying deposit is matched by a set percentage (refer to the current Promotions page for the exact match rate and maximum bonus amount, as these are updated seasonally). The bonus is credited to your account automatically once your qualifying deposit clears.
The welcome bonus is available to all newly registered, fully KYC-verified players in Bangladesh. Only one welcome bonus is awarded per player and per household. Qualifying deposits must be made via an eligible payment method; bKash and Nagad deposits both qualify under standard conditions.
A wagering requirement (also called a playthrough requirement) means you must bet the bonus amount a specified number of times before the resulting winnings can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a cumulative total of ৳20,000 in qualifying bets before withdrawal is unlocked.
You can track your wagering progress in real time from the Bonuses section of your wicket1 account dashboard. Most sports bets and casino games contribute toward wagering, though contribution rates vary by game type — slots typically contribute 100%, while some table games contribute at a lower rate. Full contribution rates are listed in the bonus terms.
Yes — wicket1 periodically offers free spins as part of welcome packages, reload bonus promotions, and game-specific campaigns tied to new slot releases from providers such as Pragmatic Play and NetEnt. Free spins are credited directly to your account and available on the designated game(s) listed in the promotion details.
Winnings from free spins are subject to a wagering requirement before they can be withdrawn. The spin value, eligible games, and wagering multiplier are clearly stated in each individual promotion's terms. Free spin offers are communicated via email and in the Promotions section of your account.
Yes — wicket1 runs dedicated BPL season promotions for players across Bangladesh, reflecting the brand's strong cricket identity and BPL sponsorship heritage. During the Bangladesh Premier League, players can expect enhanced odds on featured fixtures, accumulator bonus boosts, cashback offers on same-day cricket losses, and free bet rewards for correct score predictions.
IPL and T20 World Cup seasons also trigger cricket-specific campaigns. Seasonal promotions tied to Pohela Boishakh, Eid, and Victory Day (December 16) round out the promotional calendar. All active promotions are listed in the Promotions section and communicated to opted-in players by email.
wicket1 is a safe and reliable online betting platform that uses 256-bit SSL encryption to protect all player data, account credentials, and financial transactions. Game outcomes are powered by certified RNG technology audited by independent testing laboratories, ensuring no manipulation of results.
Our responsible gaming framework — which includes deposit limits, time-out tools, self-exclusion, and a 24/7 support team — reflects our commitment to player welfare. We enforce strict 18+ age verification through KYC document checks and use automated monitoring to detect and intervene in potentially problematic play patterns. Players across Dhaka, Chittagong, Sylhet, and beyond can trust wicket1 as a platform that takes their safety seriously.
Deposit limits and self-exclusion tools are available directly from the Responsible Gaming section of your wicket1 account settings. You can set daily, weekly, or monthly deposit caps, which take effect immediately upon confirmation. Reducing a limit is instant; increasing one requires a 24-hour cooling-off period.
Self-exclusion periods range from 6 months to permanent account closure. Once activated, self-exclusion cannot be reversed until the chosen period ends, and a mandatory 7-day reflection wait applies before reinstatement. If you prefer assistance activating any responsible gaming tool, contact [email protected] and our team will help you promptly. For comprehensive information, visit our Responsible Gaming page.
If you feel that gambling is starting to negatively affect your finances, relationships, or mental wellbeing, the most important first step is to take a break — use the Time-Out feature in your wicket1 account settings to pause your account for 24 hours up to 30 days immediately.
Beyond that, wicket1's self-exclusion programme can lock your account for 6 months or longer. Our Responsible Gaming team is available 24/7 at [email protected] — email us with "Responsible Gaming Request" in the subject line and we will respond within 2 hours without judgment. You are not alone, and getting the right support early makes a real difference.
18+ Only. wicket1 is strictly an adult platform. All players must be 18 years of age or older to register and play. If you are concerned about a young person accessing gambling services, contact our support team immediately. Gambling can be addictive — please play responsibly and within your means.
If your question was not covered above, our 24/7 English support team at wicket1 is ready to assist — or explore the platform and discover the answer for yourself.