At wicket1 we believe that betting and gaming should always be a fun, controlled, and safe form of entertainment. Our Responsible Gaming framework gives every player in Bangladesh the tools, guidance, and support needed to stay in control — every session, every day.
wicket1 is an adults-only platform. All players must be 18 years of age or older to register and play. We conduct KYC identity checks to enforce this requirement and protect minors from accessing our services.
Set daily, weekly, or monthly deposit caps directly from your account dashboard. Once a limit is applied, it takes effect immediately. Limit reductions are instant; increases require a mandatory 24-hour cooling period.
Take a short break of 24 hours, 48 hours, or up to 30 days with our time-out feature. You can also set session duration reminders so the platform notifies you when you have been playing for a set period.
If you feel you need a longer break, our self-exclusion tool lets you close your account for periods ranging from 6 months to 5 years, or permanently. During exclusion, your account is fully blocked and all marketing is suppressed.
Our reality check feature sends you periodic on-screen reminders showing how long you have been playing and your net win/loss for the session, helping you maintain a clear picture of your gaming activity.
Our dedicated Responsible Gaming support team is available around the clock to assist any player who has concerns about their gambling behaviour. All conversations are handled confidentially and with care.
wicket1 is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. We understand that while the vast majority of our players enjoy cricket betting, live casino games, and slots as a leisure activity, a small number of individuals may develop patterns of play that become harmful to themselves or those around them.
Our Responsible Gaming policy is built on four core principles: prevention, early intervention, player empowerment, and access to support. Every tool and safeguard described on this page has been designed with those principles in mind. We take our duty of care seriously, and we invest continuously in the systems and training needed to uphold it.
wicket1 encourages all players to set clear boundaries before they begin playing — including the amount they are comfortable spending, the time they wish to dedicate to gaming, and the circumstances under which they will take a break. Gambling should always be a choice made freely and within comfortable financial means, never under pressure, stress, or as an escape from personal difficulties.
Our platform uses automated monitoring tools that flag unusual patterns of play — such as sharp increases in bet size, extended unbroken sessions, or rapid repeated deposits — so that our team can proactively reach out to players who may benefit from guidance. This monitoring is carried out with respect for player privacy and in accordance with our Privacy Policy.
wicket1's Responsible Gaming tools are available to all registered players at no cost and with no waiting period. You can access your account settings at any time to activate any of the protective measures described in this policy.
wicket1 operates a strict 18+ policy. We do not permit any person under the age of 18 to register, deposit funds, place bets, or participate in any game or promotion offered on our platform. This is a non-negotiable requirement and is enforced through a multi-layered identity verification process.
During the account registration process, all players are required to provide their date of birth. Prior to making a withdrawal or reaching certain deposit thresholds, players must complete our Know Your Customer (KYC) verification by submitting one of the following valid documents:
All submitted documents are reviewed by our compliance team. Accounts that cannot confirm the player is 18 years or older will be suspended and any funds held will be returned via the original deposit method following the completion of our verification review.
If you share a device with younger family members, we strongly recommend enabling parental control or web-filtering software to prevent underage access to gambling websites. Useful tools include family safety features built into major operating systems, as well as dedicated parental control applications available for Android and iOS devices. If you believe a minor has accessed wicket1, please contact us immediately at [email protected].
Players found to have provided false age information during registration will have their accounts permanently closed. Any winnings generated during the period of underage play will be forfeited in full, as set out in our Terms & Conditions.
One of the most effective ways to maintain control over your gambling activity is to set a firm budget before you begin. wicket1 provides a suite of financial limit tools that allow you to cap your spending at a level you are comfortable with, directly from your account settings.
Reducing an existing limit takes effect immediately upon confirmation — there is no delay. This ensures that if you decide in the moment that you need to spend less, that decision is honoured right away. Increasing a limit or removing a limit entirely requires a mandatory 24-hour cooling-off period before the change takes effect, giving you time to reconsider.
All limits are denominated in Bangladeshi Taka (BDT). For example, you might set a weekly deposit limit of ৳5,000 or a monthly loss limit of ৳20,000. The platform will notify you when you are approaching your limit threshold so you always have advance warning.
We recommend setting deposit limits as part of your initial account setup, before placing your first bet. Deciding on your budget in advance — when you are calm and clear-headed — leads to a healthier and more enjoyable gaming experience.
A time-out is a short-term voluntary break from gambling that allows you to step back without fully closing your account. This tool is designed for players who feel they need a pause — perhaps after a losing streak, a stressful period at work, or simply because they want to reassess their play habits.
wicket1 offers the following standard time-out periods, all of which can be activated instantly from your account settings:
While a time-out is active, you will not be able to log in to your wicket1 account, place bets, deposit funds, or claim bonuses. Any open bets placed before the time-out was activated will be settled normally in accordance with our standard rules. Your account and balance are preserved — the time-out simply prevents activity until the period ends.
All promotional communications (email, SMS, push notifications) are suspended for the duration of your time-out. They will not resume unless you actively re-enable them after your break has ended.
Even when not in a time-out, you can activate session reminders that display an on-screen alert after you have been playing for a set duration — for example, 30 minutes, 1 hour, or 2 hours. These alerts give you a natural moment to decide whether to continue or take a break, without forcing you to stop. Think of them as a friendly nudge to keep your gaming in perspective.
A time-out cannot be cancelled once activated. If you need a longer break than any of the standard durations above, we recommend exploring our self-exclusion programme instead.
Self-exclusion is a formal, longer-term commitment to stop gambling on the wicket1 platform. It is intended for players who recognise that their gambling has become problematic and who want a binding, difficult-to-reverse block on their account. Unlike a time-out, self-exclusion cannot be reversed without a deliberate multi-step process and a mandatory waiting period.
Once self-exclusion is active, your account is fully suspended. You will not be able to log in, deposit, withdraw, place bets, or access any games. All marketing communications — including promotional emails, bonus notifications, and SMS messages — are permanently suppressed for the duration of the exclusion. Any pending bonuses or free bets are cancelled.
If you attempt to open a new account during a self-exclusion period, it will be closed upon detection and any deposits held will be returned. We use identity matching tools to enforce this policy as thoroughly as our systems allow.
Self-exclusion periods cannot be shortened once activated. If you request reinstatement after the exclusion period ends, a mandatory 7-day reflection period applies before the account can be reopened. We strongly encourage you to seek professional support before requesting reinstatement after a long-term exclusion.
Problem gambling can affect anyone, regardless of age, background, or income level. It often develops gradually, making it difficult for the individual to recognise the warning signs in themselves. The following indicators may suggest that gambling is becoming a problem rather than a leisure activity.
Spending more money on gambling than you can afford to lose, or borrowing money to fund betting activity.
Gambling to recover losses ("chasing losses") rather than for entertainment, often leading to larger bets.
Feeling restless, irritable, or anxious when not gambling, or when trying to cut down on gambling activity.
Lying to family members or friends about the amount of time or money spent on gambling.
Neglecting work, studies, family responsibilities, or personal health because of gambling.
Using gambling as a way to cope with stress, depression, loneliness, or other emotional difficulties.
Failed repeated attempts to reduce or stop gambling despite wanting to do so.
Continuing to gamble even after experiencing significant financial loss or relationship breakdown as a result.
If you recognise three or more of the signs above in your own behaviour, we strongly encourage you to take immediate action — whether that is activating a time-out, setting stricter deposit limits, self-excluding, or reaching out to a professional support organisation. There is no shame in asking for help; it is a sign of strength and self-awareness.
Responsible gambling is not about how much you win or lose — it is about whether gambling remains a controlled, enjoyable activity that does not negatively impact your finances, relationships, or mental wellbeing. If the enjoyment has gone, it is time to take a break.
If gambling has become a problem for you or someone you care about, professional support is available. The organisations below provide confidential advice, counselling, and practical assistance for individuals affected by problem gambling. All services listed operate without judgement.
Kaan Pete Roi (Bangladesh) provides confidential emotional support and counselling for individuals facing mental health challenges, including gambling-related stress and anxiety.
A peer support fellowship for individuals who recognise they have a gambling problem and want to stop. Meetings are held in Dhaka, Chittagong, and Sylhet, with online groups also available.
Bangladesh's primary government mental health institution, located in Dhaka. Provides clinical assessment, counselling, and treatment for behavioural addictions including problem gambling.
Problem gambling affects families as well as individuals. Family counselling services across Dhaka, Rajshahi, and Khulna can help affected households navigate financial strain and relationship difficulties.
In addition to professional support, the following self-help strategies can assist you in taking back control of your gambling activity:
wicket1's Responsible Gaming team can provide a detailed statement of your account activity — including all deposits, withdrawals, bets placed, and time spent — upon request. This information can be a valuable tool for self-assessment or for sharing with a counsellor. Contact [email protected] to request your activity report.
wicket1's Responsible Gaming support team is available 24 hours a day, 7 days a week, including during BPL season, public holidays such as Eid and Victory Day, and all other times. We are here to help — whether you want to activate a tool, ask a question about your account limits, or simply talk to someone about your gaming activity.
All Responsible Gaming enquiries are handled with complete confidentiality. We will never share details of your responsible gaming requests with any third party except where required by law.
If you are in immediate distress or feel that gambling is causing a crisis situation, please reach out to our live chat team right away. We take every such contact seriously and will connect you with the right support as quickly as possible.
Now that you know how to stay in control, enjoy everything wicket1 has to offer — from BPL cricket betting to live casino and slots — within your own comfortable limits.