Your privacy is a fundamental commitment at wicket1. This Privacy Policy explains exactly what personal data we collect from players across Bangladesh, how that data is used, who it may be shared with, and the rights you hold over your information at every stage of your account lifecycle.
All data transmitted between your device and the wicket1 platform is protected by industry-standard 256-bit SSL encryption, ensuring your personal and financial information stays private.
Your personal data is accessible only to authorised wicket1 personnel on a strict need-to-know basis. All staff with data access undergo regular privacy training and are bound by confidentiality agreements.
wicket1 does not sell, rent, or lease your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely for the purposes described in this Privacy Policy.
Identity verification and anti-money laundering checks are conducted in accordance with established best practices. Your KYC documents are stored securely and used only for verification and legal compliance purposes.
Players have the right to access, correct, export, or request deletion of their personal data at any time. Submit a request to our support team and we will respond within the timeframes set out in this policy.
wicket1 retains your data only for as long as necessary for the purposes outlined in this policy or as required by applicable law. Account data is retained for a minimum of five years following account closure for legal compliance.
wicket1 collects personal data from players in the course of providing its cricket betting, live casino, and gaming services. The categories of data we collect, and the circumstances under which each category is collected, are set out below.
When you register an account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or participate in a promotion, you voluntarily provide us with certain personal data. This includes:
When you access the wicket1 platform, our systems automatically record certain technical and behavioural data, including:
We may receive additional data about you from third-party sources in certain circumstances:
wicket1 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data (other than NID/passport photos used solely for identity verification), health data, or data concerning sexual orientation, unless disclosure is required by applicable law.
wicket1 processes your personal data only where a lawful basis exists for doing so. The primary bases on which we rely are: performance of a contract with you (providing the betting and gaming services you have registered for), compliance with a legal obligation, and our legitimate interests in operating a safe, fair, and commercially viable platform.
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account registration & management | Identity, Contact | Contract |
| KYC identity verification | Identity, Verification | Legal obligation |
| Payment processing | Financial, Transaction | Contract |
| Fraud & AML prevention | All categories | Legal obligation |
| Customer support | Identity, Contact, Communications | Contract |
| Platform personalisation | Usage, Device | Legitimate interest |
| Responsible gaming monitoring | Usage, Transaction | Legal obligation |
| Marketing communications | Contact, Usage | Consent |
| Platform security & abuse detection | Device, Location, Usage | Legitimate interest |
Where you have opted in to receive marketing communications from wicket1, we may send you promotional emails or in-platform notifications about new games, seasonal offers (such as BPL season promotions, Eid special bonuses, Pohela Boishakh campaigns), reload bonuses, and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
wicket1 does not use your personal data to make fully automated decisions that produce significant legal or similarly significant effects on you without human review. Where automated tools are used (for example, in fraud screening or responsible gaming monitoring), a human review step is available upon request.
wicket1 does not sell, trade, or rent your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.
We engage trusted third-party service providers who process data on our behalf and under our documented instructions. These include:
We may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts where we are required to do so by applicable law, court order, or in connection with the investigation of money laundering, fraud, or other criminal activity. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.
In the event of a merger, acquisition, restructuring, or sale of wicket1's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via the email address associated with your account prior to your data becoming subject to a materially different privacy policy.
All third-party service providers with access to your personal data are subject to contractual data processing agreements that require them to process your data securely, use it only for the specified purpose, and refrain from any onward sharing without wicket1's prior written authorisation.
wicket1 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to operate the platform effectively, remember your preferences, analyse usage patterns, and support our security and fraud prevention systems.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | Session | No |
| Functional | Language preferences, game display settings, odds format | 1 year | Optional |
| Analytics | Page view counts, session duration, feature usage, device type | 2 years | Optional |
| Security | Fraud detection signals, bot identification, geolocation check | Session | No |
Strictly necessary and security cookies cannot be disabled as they are essential to the operation of the platform. Optional functional and analytics cookies may be managed through your browser settings. Please note that disabling certain optional cookies may affect the functionality and performance of the wicket1 platform, including the accuracy of odds display and game preference retention.
Most modern browsers allow you to view, manage, delete, and block cookies through the browser settings menu. Refer to your browser's help documentation for specific instructions. Deleting all cookies will reset your session and you will be required to log in again.
wicket1 does not use third-party advertising cookies or cross-site tracking technologies to build advertising profiles about our players. The analytics data we collect is used exclusively for internal platform improvement and security purposes.
wicket1 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:
While we apply rigorous security measures, no system is entirely immune to risk. You are encouraged to use a strong, unique password for your wicket1 account, enable any available two-factor authentication, and contact us immediately at [email protected] if you believe your account has been compromised.
wicket1 retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | 5 years post-closure | Legal obligation |
| Transaction & financial records | 7 years post-transaction | Legal obligation |
| KYC verification documents | 5 years post-closure | Legal obligation |
| Support communications | 3 years post-resolution | Legitimate interest |
| Analytics & usage logs | 26 months | Legitimate interest |
| Marketing consent records | Until consent withdrawn + 1 year | Consent |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where anonymisation is not technically feasible, data is destroyed using industry-standard secure deletion methods.
Where a legal hold applies — for example, where your account is subject to an ongoing fraud investigation, regulatory inquiry, or litigation — the standard retention periods above are suspended until the matter is resolved. You will be informed of any applicable hold where we are legally permitted to do so.
As a player on the wicket1 platform, you hold a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 72 hours and respond substantively within 30 calendar days.
Some rights requests may need to be declined or partially fulfilled where complying would conflict with our legal obligations — for example, we cannot delete transaction records that we are legally required to retain for AML compliance. In such cases, we will explain the specific grounds for declining within our response to your request.
wicket1 reserves the right to update, amend, or replace this Privacy Policy at any time. The "Last Updated" date displayed at the top of this document and in the hero section above reflects the date of the most recent revision. Where changes are material — meaning they affect how we use your data in a way that may impact your rights — we will notify you via the email address associated with your registered account at least 14 days before the changes take effect.
Continued use of the wicket1 platform following the effective date of any revision constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with any changes, you should cease using the platform and may request account closure as described in our Terms & Conditions.
For all privacy-related queries, rights requests, or concerns about how wicket1 handles your personal data, please contact our data privacy team using the details below. Do not include sensitive account credentials in any correspondence.
Email: [email protected]
Subject line for rights requests: Privacy Rights Request
Subject line for general privacy queries: Privacy Enquiry
Response time: within 30 calendar days of receipt of a complete and valid request.
This Privacy Policy applies exclusively to the wicket1 platform. It does not apply to any third-party websites, game provider platforms, or payment provider portals that may be linked to or integrated with the wicket1 service. We encourage you to review the privacy policies of any third-party services you use in connection with your wicket1 account.
Now that you understand how wicket1 protects your data, dive into Bangladesh's premier cricket betting and live casino experience — with full confidence in your privacy and security.